Er6f — User Privacy Policy
This Privacy Policy explains how er6f collects, uses, stores and protects the personal information of platform users in Malaysia. We are committed to handling your data responsibly and transparently.
Effective date: 1 January 2026
1. Information We Collect
When you register and use the er6f platform, we collect several categories of information to ensure our services operate safely and effectively. This information is collected directly from you or automatically as you use the platform.
Account Information
Includes your username, encrypted password, email address and any information provided during registration or identity verification. We may also request identity verification documents to meet relevant compliance requirements.
Device & Browser Information
We collect technical data such as IP addresses, browser type, operating system, device model, screen resolution, and unique device identifiers. This information is used for security purposes, fraud detection, and optimising the user experience across devices, including smartphones.
Payment Information
All transactions on er6f are processed in Malaysian Ringgit (RM / MYR). We record transaction-related information such as deposit and withdrawal amounts, payment methods used (e.g. TNG eWallet or DuitNow), and transaction timestamps. We do not store full credit card numbers or bank account details on our servers — payment processing is handled by certified payment providers.
Platform Usage Data
We record in-platform activity such as games played, bets placed, pages visited, session duration and interactions with platform features. This data is used to improve our services and deliver a better experience for users.
2. How We Use Your Information
Enables you to register, log in, manage your account and securely access all er6f platform services. This includes identity verification and monitoring for suspicious account activity.
Accurately and securely processes MYR deposits and withdrawals, verifies transactions and maintains financial records required for compliance and internal audit.
Detects and prevents fraud, multi-account use, system manipulation and any activity that violates er6f's Terms & Conditions. Device data is actively used for this purpose.
We analyse usage patterns to improve platform performance, enhance existing features, and develop new functionality that meets the needs of Malaysian users.
3. Cookies & Session Tracking
The er6f platform uses cookies and similar tracking technologies to ensure core platform functions work correctly and to enhance the overall user experience.
Essential Cookies: Required for core platform functions such as login authentication, session security and basic user preferences. These cookies cannot be disabled without affecting platform functionality.
Analytics Cookies: We use cookie data to understand how users interact with the platform — which pages are visited most, session duration and navigation patterns. This helps us make data-driven decisions to improve our services.
Users can manage cookie settings through their browser, though please note that disabling certain cookies may affect the functionality of the er6f platform. Continued use of the platform is considered your consent to the use of cookies as described.
4. Data Storage, Security & Sharing
Storage & Security
Er6f user data is stored on servers protected with industry-standard encryption (SSL/TLS). We enforce strict access controls to ensure only authorised personnel can access sensitive user information. User passwords are never stored in plain text — they are stored in an irreversible hashed format.
Er6f retains user data for as long as an account remains active and for the required period following account closure to meet legal obligations and audit requirements. Once the minimum retention period has lapsed, data that is no longer needed will be securely deleted or anonymised.
Third-Party Sharing
Er6f does not sell or rent user personal data to any third party for marketing purposes. User information is shared only in the following limited circumstances: (a) with authorised payment service providers required to process MYR transactions; (b) with Malaysian regulatory or law enforcement authorities when required by law; (c) with technical service providers who assist in operating the platform, subject to strict confidentiality agreements. All third parties involved are required to uphold data protection standards equivalent to our own.
5. User Rights, Policy Changes & How to Contact Us
You have the right to request a copy of the personal data we hold about you. Access requests can be made through our customer support.
If your personal data is inaccurate or incomplete, you may request a correction through your account settings or by contacting our support team.
You may request deletion of your personal data upon account closure, subject to any applicable legal data retention obligations.
Privacy Policy Changes
Er6f reserves the right to update or amend this Privacy Policy from time to time to reflect changes in data practices, legal requirements or new platform features. Users will be notified of any material changes via the platform or email. Continued use of the platform after changes take effect constitutes your acceptance of the updated policy.
Contact Us
If you have any questions, concerns or requests regarding this Privacy Policy or the handling of your personal data, please contact the er6f support team by email at [email protected]. We aim to respond to all privacy-related enquiries within 5 business days.
For general information about using the platform, visit our FAQ which contains answers to frequently asked questions about accounts, transactions and security.